Question 1

What is Betterpay’s payroll service?

Accepted Answer

Betterpay offers a comprehensive payroll solution designed to simplify the payroll process for businesses of all sizes. We handle payroll calculations, tax form filings, and compliance, so you can focus on your core business without payroll hassles.

Question 2

What are the different payroll plans available?

Accepted Answer

Betterpay offers three payroll service plans:
Essential Payroll: For small businesses with basic payroll needs.
Premium Payroll: Ideal for medium-sized businesses needing comprehensive support.
Enterprise Payroll: Tailored for large companies with advanced features and dedicated support.

Question 3

How often can payroll be processed?

Accepted Answer

Payroll is typically run bi-monthly, but we can accommodate your preferred payroll schedule. Whether you need weekly, bi-weekly, or monthly payroll runs, we’re here to support you.

Question 4

What payroll services do Betterpay offer?

Accepted Answer

Betterpay offers a full suite of payroll services including:
Payroll processing (bi-weekly or monthly cycles)
Tax form management (T4, T4A, ROE, etc.)
Payroll reports (Standard Payroll Summary, Payroll Preview Report)
Time tracking software (optional)
Year-end package and analysis
Employee benefits and deductions management

Question 5

What is included in each payroll cycle?

Accepted Answer

Each payroll cycle includes salary calculations, direct deposits, payroll tax filings, and the preparation of standard reports. Additional services, such as customized payroll reports or tax forms, can be added per your requirements.

Question 6

Can Betterpay integrate with our existing time-tracking software?

Accepted Answer

Yes, we offer time-tracking integration as an optional add-on, or you can opt to use our time-tracking software. Our time-tracking solution seamlessly integrates with our payroll service to ensure accurate payroll calculations.

Question 7

What reports are included, and are custom reports available?

Accepted Answer

Standard reports, such as the Payroll Summary, are available with each payroll run. You can also add custom reports, including detailed Excel summaries, at an additional cost. Enterprise clients can receive custom reports as part of their plan.

Question 8

What year-end services does Betterpay provide?

Accepted Answer

Our year-end package includes generating and filing tax forms, such as T4 and T4A forms, and preparing annual payroll summaries. We ensure compliance with government regulations to simplify your year-end process.

Question 9

Is there customer support available for payroll issues?

Accepted Answer

Yes, all plans include customer support. Premium and Enterprise Payroll clients receive priority support, and Enterprise clients also have access to a dedicated account manager for personalized assistance.

Question 10

Does Betterpay handle tax withholding and filings?

Accepted Answer

Absolutely. Betterpay calculates, withholds, and remits payroll taxes to the appropriate tax authorities, ensuring your business remains compliant with tax regulations.

Question 11

What if my business grows or my payroll needs change?

Accepted Answer

You can upgrade or adjust your payroll plan at any time as your business grows. Our team will work with you to ensure you have the right level of service for your needs.

Question 12

Are there any additional fees besides the base fee and per-employee transaction fees?

Accepted Answer

Additional fees may apply for optional services, such as payroll preview reports, custom summaries, time-tracking software, and year-end services. All fees are clearly outlined in our pricing structure.

Question 13

Can Betterpay’s payroll data help in applying for government grants?

Accepted Answer

Yes! Betterpay’s payroll records are kept in a format that is compatible with grant application requirements, such as the SR&ED program, to support your business in accessing potential government funding.

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